Policies and Procedures
Affordable Spa Services Policies & Procedures
*BY APPOINTMENT ONLY*
Cancellation PolicyWe understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored: 24-hours’ notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours’ notice you will be charged the full amount of your appointment. This amount will be charged to the credit card you inputted into our system when you booked your session. By signing this agreement and by providing your credit card number to hold the reservation you agree to allow us to charge the card on file. While we understand that emergencies do happen, the reason for the cancellation does not change our policy. We will, however, provide credit for any appointment times we are able to re-book. For this reason, ample notice is requested.
No-showsAnyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” No shows will be charged the full amount of your appointment. This amount will be charged to the credit card you inputted into our system when you booked your session. By signing this agreement and by providing your credit card number to hold the reservation you agree to allow us to charge the card on file. While we understand that emergencies do happen, the reason for the no show does not change our policy. We will, however, provide credit for any appointment times we are able to re-book. For this reason, ample notice is requested.
Persistent “no-shows” (3 or more times) will no longer be allowed to make appointments.
Late ArrivalsIf you arrive late, your session may be shortened to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
ConductInappropriate behavior/ sexual harassment will not be tolerated and will result in immediate termination of your session. The credit card on file will be charged the full amount of the service if you are asked to leave for any reason or if you walk out without paying for your services.
Anti-Discrimination PolicyWe pride ourselves on being an equal opportunity employer, and we prohibit discrimination or harassment of any kind. We celebrate diversity. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. From time to time we have clients request a therapist based on gender, race, religion, or other factors not related to health concerns or the therapist’s skill level or educational background. Since these factors do not determine the value of the massage, we do not honor these prejudices. We assign clients to our therapists based on the client’s health needs, and who will be the best therapist for them based on those needs. We also assign appointments based on availability. There are plenty of Spas who only hire a specific gender or race, etc., and one of those may prove to be a better fit for clients who find these factors more important than the quality of the massage itself.
GratuityFor your convenience, 20% gratuity will be added to the card on file for all parties of 2 or more. By signing this agreement you agree to us to allow us to charge your credit card this service fee.
IllnessIf you are sick please be courteous to others and cancel your appointment, we will be happy to reschedule you without charge (doctor’s note may be required to waive fee if less than 24 hours notice is provided). If you show up to your appointment visibly ill your appointment will be canceled and full payment will be charged to the card on file.
Your ResponsibilitiesIt is the responsibility of the client to let the therapist know if there is anything he or she can do to make the session more comfortable. Including but not limited to adjusting the pressure, volume of music, temperature in the room, and/or lighting. If something makes you uncomfortable it is your responsibility to say so. By signing below, you agree to and understand these policies.
By signing below, I acknowledge that I have completed this information form, truthfully, to the best of my knowledge. I understand the massage, skin care, wax hair removal, natural health services or any treatment received are designed to be a health or aesthetic aid and are in no way to take the place of a doctor’s care when indicated. Information exchanged during any session is educational in nature and is intended to help me become more familiar and conscious of my own wellness and is to be used at my own discretion. I understand that the service I receive is provided for the basic purpose of relaxation and relief of muscular tension, or for assisting with better life choices for overall wellness. If I experience any pain or discomfort during the session, I will immediately inform the provider so that the pressure or strokes may be adjusted to my level of comfort. I further understand that treatments received should not be construed as a substitute for medical examination, diagnosis, or treatment. I understand the provider is not qualified to perform spinal or skeletal adjustments, diagnose, prescribe, or treat any physical or mental illness, and that nothing said during the session given should be construed as such. Because massage therapy, skin care, and certain holistic treatments should not be performed under certain medical conditions, I affirm that I have stated all my known medical conditions and answered all questions honestly. I agree to keep the provider updated as to any changes in my medical profile during the session and understand that there shall be no liability on the provider or Affordable Spa Services, LLC should I fail to do so. I understand the provider has the right at any time to refuse treatment or terminate the session.
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Document Name: Policies and Procedures
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